Frequently Asked Questions

What types of manufacturers can use ProManage MES/MOM?

ProManage can be used in discrete manufacturing, process/batch manufacturing, and hybrid production environments.

Which industries is ProManage suitable for?

ProManage can be used across many industries, including automotive, white goods, pharmaceuticals, packaging, food, chemicals & cosmetics, plastics, textiles, electrical & electronics, construction & building & furniture, metalworking, and OEM manufacturers.

Can ProManage be implemented if production data isn’t being collected yet?

Yes. A data collection approach can be set up to capture shopfloor data in a standardized way and provide visibility.

How is machine data collected?

The method depends on the machine and shopfloor infrastructure. Data flow can be established through shopfloor network design, components such as an Edge PC, and an appropriate communication/tagging approach.

Can ProManage be integrated with an ERP system?

Yes. Data exchange can be established with ERP and similar systems using ProManage API and integration methods. The approach is determined based on the required scope.

How is integration security ensured?

Access security is ensured through methods such as token-based authentication, and authorization steps are defined during setup.

Does ProManage support OEE and KPI tracking?

Yes. Once definitions and data scope are clarified, OEE and other KPIs can be tracked and reported.

Are there andon screens for real-time monitoring?

Yes. Production status and performance indicators can be monitored via real-time screens at line/machine level. Screens can be adapted based on needs.

Is the number of reports limited? Can reports be automated?

The number of reports is not limited to a fixed list. Reports can be created based on needs, and periodic automated delivery can be configured for relevant scenarios.

Is ProManage “out-of-the-box,” or is custom software developed?

ProManage is an out-of-the-box platform and is configured based on needs. When required, adaptations can be planned within the scope of integrations, screens, or reporting.

How are project phases and timelines planned?

Timelines vary based on scope, number of sites, data collection/integration needs, and the rollout approach. Projects typically progress through discovery, design, configuration/integration, pilot, and rollout phases.

Are training and consulting services provided?

Yes. Role-based training—from operators to managers—can be provided, and consulting to support data-driven improvement can be shaped around your goals.

How can support requests be submitted?

Requests can be submitted via the support portal, email, or phone. Service hours and scope are defined by the support package.

Is there a SaaS/subscription model available?

Yes. A subscription (SaaS) model can be offered. Package scope, term, renewals, and service levels are defined by contract terms.

How does the quotation process work?


Scope is clarified through a short needs discussion, then a proposal is prepared with a recommended structure aligned to your production environment.

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